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FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?
We want to make purchasing from TheHempery.com as convenient as possible. The Hempery online store is powered by Square. We accept the following credit cards: Visa, MasterCard, American Express, Discover and JCB.

If you are having any issues, please don’t hesitate to send us an email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or call us.

IS YOUR ONLINE STORE SECURE?
The Hempery is committed to protecting your personal information and we provide a secure online shopping experience. When you click on the "Checkout" button to complete your purchase, you will be taken to a secured page (https://squareup.com/market/thehempery) powered by Square to complete your purchase.

I HAVE QUESTIONS REGARDING MY ORDER. WHO SHOULD I CONTACT?
If you have any questions regarding your order email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and include your order number in the subject line.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
If the item is in stock, you will receive your purchase within 7 to 10 days. If the item you purchased online is out of stock, you will receive your product(s) in 4-6 weeks.

HOW DO I CANCEL OR CHANGE MY ORDER?
Unfortunately, due to our fast fulfillment times, we are unable to make changes to orders once they have been placed. If you put an invalid mailing address, your order will ship to that address + be returned to the warehouse. A new shipment will have to be generated + an additional ship charge will apply.

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+1 (888) 263-0490